Data Retention Policy
Last Updated: June 6, 2026
This Data Retention Policy describes how Ulmarud collects, retains, and disposes of personal data and other information in connection with the services provided through juzanee.info. This policy applies to all users, participants, and visitors of our platform.
1. Purpose and Scope
This policy establishes the principles and procedures governing how long Ulmarud retains data collected through its online learning platform, workshops, and associated services. It applies to all forms of data — personal, transactional, technical, and operational — regardless of the medium in which it is stored.
Retention periods are determined based on the nature of the data, the purpose for which it was collected, applicable legal obligations, and legitimate business needs. Data is not retained longer than is necessary to fulfil these purposes.
2. Categories of Data We Retain
2.1 Account and Registration Data
Information provided during account creation, including name, email address, and login credentials. This data is retained for the duration of the active account and for a period of 3 years following account closure or last activity, whichever is later.
2.2 Learning and Participation Data
Records of course enrolments, workshop participation, assignment submissions, progress tracking, and completion certificates. This data is retained for 5 years from the date of last participation to support credential verification and continued access to learning records.
2.3 Payment and Transaction Data
Records of purchases, invoices, refunds, and payment history. This data is retained for 7 years from the date of the transaction to fulfil financial reporting and audit obligations.
2.4 Communication Data
Emails, support tickets, feedback submissions, and other correspondence with Ulmarud. This data is retained for 3 years from the date of the last communication, unless the communication relates to an ongoing matter that requires longer retention.
2.5 Technical and Usage Data
Log files, IP addresses, session data, device identifiers, and usage analytics collected automatically during platform use. This data is retained for 12 months from the date of collection and is then aggregated or deleted.
2.6 Marketing and Consent Data
Records of marketing preferences, consent timestamps, and opt-in or opt-out actions. This data is retained for 3 years from the date consent was given or withdrawn, to demonstrate compliance with applicable communications standards.
3. Retention Schedule Summary
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and Registration Data | 3 years after account closure | Contractual obligation, legitimate interest |
| Learning and Participation Data | 5 years from last participation | Service delivery, credential verification |
| Payment and Transaction Data | 7 years from transaction date | Financial and audit compliance |
| Communication Data | 3 years from last correspondence | Legitimate interest, dispute resolution |
| Technical and Usage Data | 12 months from collection | Security, performance monitoring |
| Marketing and Consent Data | 3 years from consent action | Compliance with communications standards |
4. Criteria for Determining Retention Periods
Where a specific retention period is not defined by legal obligation, Ulmarud determines appropriate retention periods by considering the following factors:
Purpose fulfilment: Data is retained only as long as necessary to fulfil the purpose for which it was originally collected.
Legal and regulatory requirements: Certain categories of data must be retained for minimum periods to comply with applicable laws and regulations.
Contractual obligations: Data may be retained for the duration of a contractual relationship and for a reasonable period thereafter to address potential disputes or claims.
Legitimate business interest: Data may be retained where there is a documented and proportionate business reason, such as fraud prevention, security monitoring, or service improvement.
User requests: Where a user requests deletion of their data, Ulmarud will assess the request against applicable retention obligations and act accordingly.
5. Data Deletion and Disposal
Upon expiry of the applicable retention period, data is deleted or anonymised in a secure and irreversible manner. Anonymised data, from which no individual can be identified, may be retained indefinitely for statistical and analytical purposes.
Deletion procedures are applied consistently across all storage systems, including primary databases, backup systems, and third-party processors. Where data is held by third-party service providers, Ulmarud requires those providers to apply equivalent deletion standards through contractual agreements.
Physical records, where applicable, are disposed of through secure destruction methods that prevent unauthorised recovery.
6. Backup and Archival Data
Data stored in backup or archival systems may persist beyond the primary retention period due to the technical nature of backup cycles. Such data is subject to the same deletion obligations and is purged from backup systems within a reasonable timeframe following the expiry of the applicable retention period, typically within 90 days of the scheduled deletion date.
Backup data is not accessed or used for any operational purpose other than disaster recovery.
7. Data Held on Behalf of Users
Where Ulmarud processes data on behalf of organisational clients or institutional users, retention obligations may be governed by the terms of a separate data processing agreement. In such cases, the terms of that agreement take precedence over this general policy to the extent of any conflict.
8. User Rights Regarding Retained Data
Users may request access to, correction of, or deletion of their personal data by contacting Ulmarud directly. Requests are assessed in accordance with applicable data protection principles and the retention obligations set out in this policy.
Where data must be retained to comply with a legal obligation or to protect a legitimate interest, Ulmarud will inform the user of the reason and the expected retention period.
To exercise any data rights or to make an enquiry regarding retained data, users may contact us at:
Email: info@juzanee.info
Post: Ulmarud, 284 Glasnevin Ave, Dublin, D11 CK25, Ireland
Phone: +35314906791
Post: Ulmarud, 284 Glasnevin Ave, Dublin, D11 CK25, Ireland
Phone: +35314906791
9. Exceptions and Overrides
Retention periods may be extended beyond those stated in this policy in the following circumstances:
Legal hold: Where data is subject to a legal hold instruction, litigation, regulatory investigation, or audit, it will be retained until the matter is fully resolved, regardless of the standard retention period.
Unresolved disputes: Data relevant to an unresolved complaint, dispute, or claim will be retained until the matter is concluded.
User-initiated retention: Where a user has specifically requested that data be preserved for a defined purpose, Ulmarud may retain it accordingly subject to the user's continued consent.
10. Policy Review and Updates
This policy is reviewed at least annually and updated as necessary to reflect changes in applicable requirements, business operations, or data processing practices. The date at the top of this document indicates when the policy was last revised.
Continued use of the Ulmarud platform following the publication of an updated policy constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically.
For questions or concerns relating to this Data Retention Policy, please contact Ulmarud at info@juzanee.info.